Our customer service is open online and by telephone, the customer service desk at Helsinki, Kamppi is closed until further notice.
We take responsibility for the future, and our target is to be carbon neutral by 2035.
Reduction of environmental impacts is an important part of our activities. Climate change mitigation has a significant impact on our planning of future energy solutions and our future investments. Reduction of environmental impacts is part of our everyday routines and development of operations. We have made a conscious effort to work towards carbon neutrality for several years.
Carbon neutral energy is one of the priorities of our operations. Climate-neutral energy production means production that does not increase the amount of carbon dioxide in the atmosphere.
A major climate challenge of a global scale cannot be resolved with an individual technology or action, but several methods and everyone’s input are needed to mitigate climate change. Especially the role of city residents and customers is growing.
We tell openly and actively about the building of a carbon-neutral future.
Carbon Neutral 2035 Target is Implemented in Phases
Carbon neutrality is implemented in phases. Our target by 2025 is to reduce carbon dioxide emissions by 40 per cent compared to the 1990 levels, to increase the share of renewable energy to 25 per cent, and to halve the amount of coal we use. We are phasing out coal by 2029.
The use of coal is phased out in stages: the Hanasaari power plant will be closed by the end of 2024 at the latest, and it will be replaced with the recycling of heat with heat pumps, energy storage, and a bioenergy heating plant to be built in Vuosaari. Biomass combustion is a necessary intermediate stage, and it accelerates the replacement of coal. The Salmisaari power plant area will remain an important energy production area. Coal will be replaced by 2029 with other energy sources, the studies on which are in full swing. There are many means, for example: excess heat, energy storage, geothermal heat and geothermal energy. The energy system acts as a common platform in the management of energy flows and recycling of energy.