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Do you want to give us feedback or do you have questions? If you want to give us feedback, change your contact information or if you have a claim, please fill in the form on this page.

If you have any questions regarding our products or services, you can chat with our virtual assistant. You can find the chatbot in the bottom right corner of this page.

1. How can we help you?

I want to send feedbackI want to change contact information or billing address

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InvoicingChange of contact information or billing addressHelen services

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Useful to know

Bill becoming overdue? Here you can find instructions on what to do.
Further billing-related information is available here.

2. Message about invoicing

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Useful to know

Did you know that you can check and update your contact details and billing address on your own page? Log in now or register to find out more about the service.
Are you planning to move house? Make sure you have an electricity contract in your new home by submitting your notification of change of address. If you are our heat customer, please contact us to change the contract holder.

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If you want to update or make additions to your electricity contract, you can do it directly in our online shop.
How do you rate our service? Tell us what you think. You can also send a complaint here, if necessary.

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Electric car charging solutionsElectricity contractElectricity network disruptions and construction sitesEnergy efficiency of real estateFeedback about Helen customer serviceHeating and cooling construction sitesHeating and cooling contractHeating and cooling disruptionsHelen magazineHelen online servicesInvoicingResponsibility and energy productionSolar panels and home energy storagesReclamation

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Send a reclamation only when Helen has made a mistake in relation to the service or product you purchased. Otherwise, select feedback subject and give us feedback on the topic you have chosen. You can get more information about your rights in consumer dispute situations from the Finnish Competition and Consumer Protection Agency.

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