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Our customer service is open online and by telephone, the customer service desk at Helsinki, Kamppi is closed until further notice.
Renewable District Heating
By choosing Renewable District Heat for your home, you can reduce your carbon footprint easily for just a small extra fee. You can order Renewable District Heat whether you live in an apartment block or a terraced house, or whether you are renting or own your home.
Opt for emission-free heating
We are rapidly leading Finland towards a carbon-neutral future. However, we cannot do it alone. We need every person in Finland to help us.
We are constantly developing methods for anyone to jump on the bandwagon of change in an easy and low-cost way.
Renewable District Heating operates according to the logic of circular economy: we produce Renewable District Heating from the residual heat of purified waste water in the Katri Vala heating and cooling plant in Sörnäinen.
With Renewable District Heating, Helsinki residents can opt for emission-free heating for their home.
Choose Renewable District Heating for only 3.40 €/month!
Make a positive impact
In addition to transport, energy decisions at home are the most significant everyday deeds in terms of the climate.
You can also make a climate-friendly choice in the heating of your home. We produce renewable district heat in Helsinki from wood pellets.
Opting for Renewable District Heat is now as easy as switching your electricity contract: just enter your details with a few clicks.
Available in all districts of Helsinki
About 95% of the city of Helsinki is heated with district heat, and about 600,000 Helsinki residents live in an apartment block heated with district heat.
That means that your home is probably heated with district heat if you live in the downtown area or in an apartment block anywhere in Helsinki.
If you recognised your home in the above description, you can go ahead and change your district heat to renewable!
Heating forms in Helsinki
| Heating form | % |
|---|---|
| District heat | 95 |
| Other | 5 |
| We offer renewable district heating to your home at the price of The price includes 24 % value added tax. The contract is continuous. | 3.40 €/month |
Renewable District Heat for Helsinki residents since 2015
We have replaced our heat production with renewable energy sources according to our customers' wishes and orders since 2015.
Thanks to our Renewable District Heat customers, we have reduced carbon dioxide emissions in Helsinki by 52,520 tonnes. This amount corresponds to the annual emissions of over 24,000 cars.
A Renewable District Heat customer living in an urban apartment will reduce their carbon emissions by 1,100 kg a year, which corresponds to 7,100 kilometres driven by a car.
However, this is just the beginning.
Frequently asked questions about Renewable District Heat
In the following, you can find answers to frequently asked questions about Renewable District Heat.
When you order Renewable District Heat, we produce the amount of district heat you consume from the residual heat of purified waste water in the Katri Vala heating and cooling plant in Sörnäinen.
When you choose Renewable District Heat, you will reduce your carbon footprint in an easy and low-cost way. You will receive locally produced district heat generated with renewable energy sources for a monthly fee of just a few euros. By ordering Renewable District Heat, you can also help to advance climate neutral energy production in Helsinki.
We produce Renewable District Heating with renewable energy sources: our heating and cooling plant utilises the waste water of the Viikki wastewater treatment plant for producing district heating, and the electricity consumed for it is procured as certified hydropower. The specific CO2 emissions of Renewable District Heating are 0g/kWh.
In accordance with the EU directive on renewable energy sources, RED II, which was approved in 2018, waste water is classified as a renewable energy source if the heat pump is sufficiently energy efficient. Helen’s heat pumps meet the conditions set out in the directive.
Almost all apartment blocks in Helsinki are heated with district heat. Therefore, it is very likely that you are a district heat user if you live in an apartment block. If you want to find out whether your home is heated with district heat, you can call our district heat customer service on 09 617 8014 or send us an email to kaukolampo@helen.fi.
The price of Renewable District Heat is added as an extra fee on top of the price of normal district heat. For example, the production costs of renewable energy, the fuel costs of renewable energy sources, the cost of maintaining the product, and value added tax have been taken into account in the price of the product.
Customers living in a detached home can buy renewable district heat for exactly the amount of their metered consumption. Detached homes have an energy consumption meter, on the basis of which the district heat is billed. Customers living in a detached home can request an offer based on metered district heat consumption by email.
Contract issues
You need not do anything because the heat contract has been drawn up with the housing company. Households in apartment blocks and terraced houses do not have a district heat contract with Helen as they pay a fixed sum for district heat each month in connection with the management charge or rent to the housing company that has drawn up the district heat contract. With this product, you will secure part of renewable heat production for yourself, and it has no impact on the heat contract signed with the housing company.
You can draw up a separate contract on Renewable District Heat. Your current heat contract will remain unchanged.
When you move to a new address, please tell our customer service so that we can update your contract to suit your new home. If you move out of Helsinki, you are entitled to cancel your contract.