Our customer service is open online and by telephone, the customer service desk at Helsinki, Kamppi is closed until further notice.
Terms of contract
On this page you can find the terms of contract for our electricity and district heat customers and microgenerators, as well as information about the registers maintained by us and our data protection practices.
Terms of contract for electricity customers
Terms of contract for district heat customers
The terms of contract for district heat provide information about drawing up a contract, heat distribution, the contracted water flow, the heat vendor's pipes and equipment, the customer's district heat and heating equipment, the metering and invoicing of heat, securities, making changes to the contract, and supply errors.